Happy, Healthy, Helpful
As much as you want to be there to look after your loved ones all the time, we understand that other obligations might hinder you from doing so. With Heart and Hands In Home Care, you have a team that is committed to providing individualized personal in home care.
About Us
We are a group of individuals with superior interpersonal and professional skills. Being in the in-home care service industry, we have the privilege and responsibility of sharing people’s life experiences, both in their happy and difficult times. We are honored to care for you and/or your loved ones in times of need.
Heart and Hands In Home Care is locally owned and operated by Melissa Stuberg. Melissa’s extensive exposure to the medical field helps to provide an exclusive in home experience. As someone who is passionate about taking care of people, she established an in-home care company with employees who also genuinely care about their clients’ well-being.
Our Mission
To provide personalized, excellent care on an as-needed or continual basis in the comfort of an individual’s home is our mandate. Our team always does what it takes to give your loved one the attention he or she deserves. We treat our clients like family, with respect and dignity, and we give them a level of care and companionship that exceeds their expectations. This enables us to help our clients attain the best quality of life possible.
More About Heart and Hands In Home Care
We are not excluded from receiving contracts, certain subcontracts, and forms from federal financial and non-financial assistance and benefits. Our company is fully insured. We are a limited liability company, treated as an S-corporation.
Our policies and procedures are available for review when requested. When a policy and/or directive has been added or revised, you will be given a notice. We prohibit discrimination or harassment, which violates the law or constitutes inappropriate or unprofessional limitation in any way during recruitment, employment, and service delivery on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected disability, veteran status, height, weight, or marital status.
We work in compliance with both federal and state wage and hour laws. If the relevant state wage and hour laws conflict with the federal wage and hour laws, we will apply the law that provides the greatest benefit to the employees. We also enforce workers’ compensation laws. Our workers’ compensation handbook is available for review at the office if needed.
We are also a drug-free company, following the state of Michigan’s Drug-Free Workplace laws, which prohibits unlawful manufacturing, distribution, dispensing, possession, or use of controlled substances in the provider’s workplace. In addition, we uphold equal employment principles in keeping with Executive Order 1979-4 and Civil Rights Compliance in state and federal contracts. Other laws that we adhere to in our company are the following:
- Americans with Disabilities Act (PL 101-136)
- Anti-Lobbying Act, 31 USC 1352 as amended by the Lobbying Disclosure act of 11995, 2 USC 1601 et seq
- Section 503 of the Departments of Labor, Health, and Human Services, and Education
- Related Agencies section of the FY 1997 Omnibus Consolidated Appropriations Act (Public Law 104-209)
Each of our staff members understands the purpose and mission of our company. We make sure that the individuals we employ are passionate about providing compassionate care. No specific previous knowledge or qualification is required as we equip our staff with the needed skills. We are fortunate to have hired experienced staff that can offer personal care immediately after induction. Less experienced employees are trained and mentored prior to assignment.
Everyone is required to obtain a satisfactory background check, three checkable references, and a negative drug test result prior to employment. Competent personnel must be fit to provide services under a contractual agreement and must demonstrate a knowledge of organizational structures, including established lines of authority.
There will be times when things do not go as planned. We communicate to our clients what they should do in the event they are not happy with our service. We always strive to address any complaint or concern as quickly as possible. Should you need to escalate an issue, we will advise you on the Complaints Procedure for the Service User.